Firstly, the fall which you had was due to yourself being tired and refusing to be hoisted. We worked along with you to ensure that your care needs were met, however at times when carers came to you at the times you agreed, you would then decide that you did not need the carers but then would ask for assistance later when they were already in the middle of another task, therefore this meant waiting. However, you were seen to within appropriate time frames. You had regular contact with the manager and director about any concerns which would be addressed right away and you yourself were praising that you no longer had any issues. With regards to the hoist, you have already spoken with the manager and again you were made aware that this had been dealt with, to which you were satisfied. <br>As you were leaving us you said to the manager that you were happy with the service and care that you had received, we therefore feel your reviews are scores are not truly reflective of your stay with us.