Thank you very much for your feedback. This is very helpful to us ensuring the needs of the residents are fully met.  We have taken your comments on board and will be liaising with you and your loved one to ensure her needs are met in line with our Vision ''communities where everyone has a vibrant and fulfilling life''.  We do have an open-door policy, so the deputy managers and I are always available to speak to you on your visits if needed. Kind regards.