Thank you for your review and commending our staff team. We have noted your suggestions for improvement with regard to the environment and works are currently underway. One wing of the home is fully complete while the second is due to be complete by 26/05/2023, we are happy to give you a tour of the extensive improvements made to The Knowles and upgrade of the environment. Thank you once again for your review and your suggestions, which have been included in our "continuous improvement plan".