We take all concerns raised extremely seriously and have already investigated your concerns. We also independently contacted and worked together with local authorities and regulatory partners to investigate your concerns (November). Internal and external investigations did not find substance to the concerns raised. We provide all residents with 3 daily meals as well as larger portions, supper and snacks. We also provide personal food requests at no extra cost. We found no evidence that medicine was not given as prescribed. We carry out frequent audits and external auditing, which evidence medication management is in line with policies/procedures. We are sorry you were not satisfied with your redecorated bedroom. We understand you did not wish for the curtains to be rehung. This was later addressed when you requested them. We have a dedicated team that works hard to maintain cleanliness. We are regularly inspected by our management and external agencies. Your complaints are unfounded.