Thank you so much for this review. It is hugely encouraging to staff to receive such kind and generous words about the care and support they seek to give to all residents and their families. We recognise that accepting that a loved family member requires care in a nursing home can be very distressing, and we seek to try and help both residents and families with the transition into full-time care for however long that may be needed. It was a privilege to care for your mother and support you and your family. Thank you.