Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry to hear that you feel there is very poor care, lack of hygiene and cleanliness towards an elderly lady with Dementia. We aim to continuously improve our service and your feedback is essential to allow us to do so, we will include this feedback in our meetings and share in our learning forums. Should you wish to discuss any of these issues further, please liaise with the Home Manager who will do her utmost to work with you to ensure these are remedied.