Dear Ian<br> <br>We were very sorry to hear that you have experienced some issues at Saltwood Care Centre.  <br>We thank you for taking the time to talk to us today so that we can address these personally with you.  It matters enormously to us that our residents and their families are happy with all aspects of the service we provide.  <br>We feel the discussion was very positive and that you are pleased with the actions we are taking to resolve these issues. We are delighted to hear that you now have a direct number, should you need to discuss anything in the future.