‘Thank you for taking the time to review your stay at Highclere Care Home. We thank you for your generous scoring; however, we are sorry that you did not feel your room was suited to your needs. At Highclere Care Home, we strive for all of our clients to have a comfortable stay and work closely with our visiting physio team to provide the correct equipment. We will share this feedback with our colleagues and the physiotherapy team to ensure that we continuously improve the service we offer, including comfortable environments.