Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your kind comments on the carers who support your Mother. We are very sorry however to hear that you have experienced concerns around some areas of our service provision and would ask that you contact the Home Manager directly who will be more than happy to discuss your concerns in greater deal with a view to resolving these. Please be assured the safety and well-being of our residents are always of paramount importance to us.