Thank you for taking the time to leave such an honest, heartfelt review of our home. It is so lovely to hear that moving your mum into Baycroft Grays Farm Road was made easier by the team, as we understand that this can be a very difficult decision to make. Thank you for your kind comments in regards to the team who work directly with Mum, it is great to hear that you feel that Mum is treated kindly and compassionately and that Mum has created special bonds with a few members of the team. I will ensure that your kind comments and feedback are shared with the home.