Hello, <br>Thank you for taking the time to share your review with us. I am sorry to hear that you feel this way, your feedback is important to us and we value this feedback in order for us to improve. We take your concerns very seriously and will ensure to hear your concerns, look into them and resolve them. <br>Please, contact the home and we will schedule a meeting for these concerns to be discussed further. <br>Kind regards, Leah Howells.