Thank you for taking your time to provide us this feedback. I am sorry about your experience on this occasion. We are pleased that we had a meeting that was productive regarding your concern and you understood our clarification that our staff delivered safe care at short notice as you had arrived in the home very late without any notice from the hospital to staff at the home.<br><br>We are pleased that you are happy with the care that our staff are providing to you. We have passed your positive feedback to our care team. <br>Once again, thank you for your feedback which provided us with an opportunity to learn and improve where necessary.