Firstly, let me take this opportunity to say we will all miss your mother-in-law very much and a heartfelt thank you for taking the time to provide us with some feedback on your experience at Lydia Eva Court, especially during what was a really difficult time for you all as a family. Your experiences help to shape what we do at Lydia Eva Court, enabling us to look at areas where we could improve moving forward and where staff have got it right in the delivery of person-centred care. I will pass your kind words on to all the staff at Kingfisher House.