We are extremely saddened to hear of your comments about Kenilworth Grange. Our maintenance and housekeeping teams work hard to ensure all areas of the home are maintained to a high standard of cleanliness, including all furniture. All team members interact with residents in a kind and meaningful way. We ensure residents have an opportunity to communicate meal preferences and our catering team will always incorporate preferences and dietary needs into everything that is offered to residents. If you would like us to investigate your concerns, please can you provide further details using the form here: https://www.careuk.com/company/contact/feedback. This will ensure it reaches the correct team.