Thank you for taking your time to share your feedback. We appreciate your honesty and want to assure you we take all feedback seriously as we continuously strive to improve our services. Both our Head Chef and I have met with your mum to discuss her concerns and preferences regarding the food which has not met her expectation. We want to assure you that we take the quality and satisfaction of our Residents very seriously. Our menus are designed to meet nutritional needs and preferences of all Residents where possible and make sure that all food is fresh and seasonal. We apologise for the points you have raised within your review. Your feedback is invaluable to us, and we would like to invite you and your mum to discuss your concerns further with our management team and chef so that we can hopefully better understand the specifics and work towards finding suitable solutions. One of our team will be in touch.