We sincerely appreciate your kind words about the exceptional care provided at Lynhales. It is truly heart-warming to hear that your father was treated with care and respect during his last months.<br> <br>We deeply regret that you had a negative experience with the staff at our Home Support Office, and we would like to apologise for any distress caused. It is truly unfortunate that you felt a lack of empathy and responsiveness, this behaviour is not reflective of the values and standards we strive to uphold. We take matters like this seriously, and we have reached out to you to better understand your concerns. Our aim is to address any issues appropriately and learn from the mistakes you felt we made.<br><br>Continuous improvement is a top priority, and your feedback plays a crucial role in helping us achieve that. If there are any additional details you would like to provide, please do not hesitate to contact us. We thank you for recommending our home, and we extend our deepest condolences.