Thank you for your feedback. We are sorry to hear of your loss, so offer our deepest condolences to you and your family. All of the staff are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We take all comments and concerns seriously and we would like to assure you that this is being investigated thoroughly. If you have any further queries, please contact us at the home directly.