Reading your review has genuinely tugged at my heartstrings, not only because of the heartfelt sentiment portrayed in what you have written but also because I know how difficult it is to have to place someone that you love so much in the hands of strangers. During the time that your Mum has been with us, we have got to know her well and you as a family also. Despite the sadness around the reason for our meeting, we are all pleased that our paths have crossed because you have enriched our lives. I truly believe that staff care about those that they care for but what makes that process flourish is the kindness of others in return. I will share your feedback with the team who will be so happy that their involvement is making a positive difference. Thank you for sharing your amazing Mum with us; she is not only a pleasure to care for, she inspires us all with her inner strength, wisdom and unwavering belief in the power of family, unity and love.