Thank you for your feedback and once again our deepest sympathies for your recent loss. We always strived to be open, transparent and keep you informed throughout your mum's stay at Woodfield and it was very unfortunate that upon admission she was exhausted and her general health was poor which meant the decision had to be made to deliver nursing care in bed. On handover from her previous home, we assessed that the sling and towel combination they had been using to make hoist transfers was unsuitable for the purpose and so we ordered a custom one to suit. Our apologies that we experienced a supplier delay in receiving this. Following a meeting including yourself, our deputy manager and the social worker in October we understood that any concerns had been resolved however we will use your feedback to ensure that we maintain high standards in the future. Thank you for your kind comments about the individual care assistants and we send our best wishes to you and the family.