Hello. Thank you for your review. I am sorry to hear that you felt some staff were not trained to make a bed. We will look into this and ensure going forward that beds are made correctly. Our care team undertake a comprehensive induction and are supervised through this. We will review our processes. I was glad to see that on occasions when you felt cold you were provided with a blanket.  In regard to our mattresses the outer cover is made from Polyurethane which is a plastic material, and not rubber. Had we been aware of your discomfort we could have supplied a mattress topper.