Dear Carol, We have undergone a comprehensive transformation, focusing on creating a compassionate and respectful environment for our residents. We have implemented an extensive staff training program that emphasises empathy, dignity, and person-centered care. <br>In addition, we have made significant improvements to the physical environment of our home. We have renovated common areas and resident rooms to create a warm and inviting atmosphere. Our aim is to provide a safe and comfortable living space that promotes well-being and enhances the overall quality of life for our residents.<br>We understand that actions speak louder than words, and we would like to invite you to visit Priory Mews and witness the positive changes firsthand. Our management team would be more than happy to address any specific concerns you may have and discuss how we have made improvements to meet the needs of our residents.