Thank you for taking the time to review Springfield; we appreciate your feedback and will ensure that our team are made aware of your kind comments. Any decision made regarding the care of our residents is made with the resident’s welfare being our number one priority. At every intervention and decision, those with legal representation to act on our resident’s behalf were consulted alongside the recommendations of the resident’s General Practitioner. If you wish to discuss this further, I am happy to do so at a mutually convenient time.