I am sorry this is your view of events that I can assure you are not indicative of the care provision at Nodens Manor. Due to GDPR restrictions, I am unable to publicly discuss the scenario in detail that would give you a full and correct picture of events, however, I would love to discuss this with you so please give me a call. At Nodens Manor we are always thriving to provide a person-centred approach service to all residents, and we always welcome feedback to ensure that any needed improvements are made.