Thank you for your review. We are sorry you felt your experience was not what you expected. We welcome all constructive feedback and use it in our staff learning programme to enhance our service. All successful placements require a strong working relationship with open communication, transparency and trust between caregivers and the family of a resident. We held meetings with you and the allocated social worker to discuss any concerns you held, you refused to attend a follow on meeting offered. There were also 96 emails between you and our team during the stay. The social worker stated in writing that she had no concerns of the quality of care given at St Aidan Lodge. We are now aware that your relative had 2 other placements in care or packages of home care terminated shortly before coming to stay with us. We hope that you can find a way of working with the new care home to help ensure this, their fourth placement is fruitful and long term, we wish your relative all the best.