Dear Alison, thank you so much for your very kind words, we appreciate how important peace of mind is when it comes to the care for a loved one and if we have made you feel this way then we are doing our job right. However, this is more than just doing the job right, it's about your loved one becoming part of our family as well and I can assure you your happiness and the care provided for your loved one is paramount to us. We truly appreciate your feedback and I can assure you the team will be made fully aware.