Thank you so much for taking the time to share your mother's experience at Regency Manor. It's humbling to hear that our staff's dedication and kindness have positively impacted during a difficult time.
We understand that transitioning to a care home can be stressful, especially after distressing experiences, and our team is always committed to making the move as smooth and comfortable as possible. Knowing that your mother felt at home so quickly, with her cup of tea and scrambled eggs, brings us great joy.
We're incredibly grateful to hear that we've been able to provide you with peace of mind. Our aim is always to ensure that our residents and their families feel comfortable and reassured with the care we provide.
Your recommendation means a lot to us and we appreciate your kind words. We'll thank all team members who helped make this transition seamless and comforting for your mother.
Please don't hesitate to reach out.