Dear SB, Thank you for you review; we value all feedback as this helps us to improve our service where required. We appreciate your positive comments about the Home.<br><br>We have discussed your additional feedback with the Home Manager directly and the manager assures us, it was not her intention to upset you in any way and we are sorry if that was your interpretation. We understand there were concerns raised by the Manager with you in relation to specific safety breaches, which had the potential to put the home and other residents at risk. We would welcome the opportunity to talk to you about your concerns to ensure that we understand your comment fully.