I would like to sincerely apologise that your experience with Ashcroft House was not what you expected. As a home, we follow a dependency tool to ensure we are adequately and safely staffed at all times. Regarding the antibiotics, it is my understanding that as these were prescribed by an out-of-hours GP and being a bank holiday they were sent to a different pharmacy. There was no staff on duty that day that could drive and collect them. I believe the nurse asked if you could collect them as you were visiting that day. If you would not have been able to then the nurse would have contacted management who would of course gone and collected them. <br>I can but apologize that your loved one was left soiled during a meal time. This is not the standard we work towards and we expect that our staff respond to resident's needs promptly. If you wish to discuss your concerns further please do not hesitate to call or email me.