We sincerely apologise for the poor experience your mum has had during her time at Gorton Parks. We are deeply sorry for any discomfort or inconvenience she has faced, and we understand your concerns. Our team takes resident care and well-being very seriously and we will investigate the issues you've raised thoroughly. We would like to address each of your concerns individually and provide a resolution, please allow our team at Gorton Parks to look into this and contact you at the earliest. Thank you for bringing these matters to our attention as it helps us improve our services and ensure the well-being of our residents. Once again, we apologise for any distress caused to your mum and your family. Kind Regards.