Thank you for your review, we value all feedback as this helps us to improve our service where required. We are deeply sorry that when you have come to spend time with your father you found things were not of an acceptable standard. Your father’s dignity should always be respected; he should be covered appropriately, and his catheter bag regularly emptied. We are working hard here at Plas Cwm Carw to ensure we provide an excellent standard of care for the residents who live in our home and that their families are reassured of this. We have shared this with the team and the Home Manager will ensure this is monitored. The Home Manager operates an open-door policy and would welcome your speaking with her at any time.