Good afternoon, <br>Thank you very much for taking the time to send your feedback its really important for us to ensure we are getting things right. It's great to hear we are mostly getting things right and just to reassure you that we will look into the points you raise, feedback is invaluable and we rely on it to learn where we can continue to develop and improve our service. We strive to ensure our residents feel comfortable, safe and happy. <br>Warm regards.