We appreciate such a candid review of the quality of care at Langdale Heights. We thank you for highlighting some distinguishing characteristics that make our staff and service unique, specifically their attention to detail and genuine interest in each resident. The little details make our staff team unique, such as how we go the extra mile to provide person-centred, individualized care. Langdale Heights aims to provide an atmosphere which is always friendly, loving, and joyful, implemented by highly skilled and experienced staff who share a strong passion for delivering care that values and respects the uniqueness of each person. Thank you for your kind words, and we shall pass them on to our management, carers, and staff.