Thank you for taking the time to review our services.<br><br>Whilst we would have welcomed the opportunity to discuss your concerns in the 12 months since your mother’s discharge from the Willows last year. We are committed to continued improvement and would welcome taking the conversation further with you. Your comments are at odds with the overwhelmingly positive feedback we receive, such that it would be of assistance for us to understand and act on your observations. Therefore, please feel free to call the Management team on 01509 650 559.<br><br>As an organisation we remain committed to the highest standards of care and are eager to learn from such feedback.