Thank you for your lovely feedback! We're glad to hear that you're happy with the care your aunt is receiving here at Charterhouse and that our staff are attentive and cheerful. While it's unfortunate that your aunt is unwilling to participate in the available facilities, we will continue to support her and ensure her well-being. If there's anything else we can do to enhance her experience, please don't hesitate to let us know. Your kind words will be passed on to the team.