Thank you very much for taking the time to leave us this feedback, your feedback is very valuable to us. We always take the opportunity to review the service we provide and continue improving. I am so sorry to hear that you are dissatisfied with Mum’s stay at Ryefield Court. I am glad that I got the opportunity to talk through your concerns over the telephone today. Although some of your issues were out of our control, I wanted to take this opportunity to reassure you that we have sourced a new communications provider in the hope that they will provide a better service to our residents.