May I take this opportunity to again express my condolences on the loss of your father and I am very sorry that you were unhappy with the care the service provided to your family. This has been fully investigated and I can reassure you that the home was following advice from Public Health and the Advanced Nurse Practitioners at the time of the outbreak. The concerns surrounding the care the nurse provided on the day your father was taken to hospital were discussed with the nurse at the time of the original complaint. The nurse apologises for any upset, but we would like to reiterate that your father was referred to the GP when his condition deteriorated.