We made sincere efforts to contact the immediate family members using the contact information we had on file. Unfortunately, despite our attempts, we were unable to reach them, however, we did speak with a family friend who agreed to share the information with the other family members. We deeply regret any distress this may have caused. <br><br>As for the request for a qualified medical report, we acknowledge the difficulty in you obtaining this from the relevant medical professionals. However, this is beyond our control. <br><br>We are sorry to hear the concerns about the care home's management. We want to assure you that we have a dedicated team in place to provide consistent and quality care to all our residents. The management turnover you mentioned is unrelated to the situation at hand, and we apologise if our response inadvertently suggested otherwise. <br><br>We value feedback and are committed to learning from this experience.  <br><br>Once again, we apologise for any distress caused.