We take resident feedback very seriously and we have looked into the areas you have mentioned. We can advise that your call bell is usually next to you you in bed or by your chair, you are mobile and able to reach your call bell. Call bells can only be turned off from the resident’s bedroom once responded to by staff. <br>We have provided you with daily meals of your choice to accommodate your specific food preferences, management have witnessed your requests being fulfilled by the kitchen. If we have not been able to meet your request, you have been asked to choose a replacement meal. <br>You have declined to mention the support provided by staff such as taking packages to the Post Office and picking up shopping for you. Your use of language to staff has been unkind at times but despite this staff have tried to support you as best as possible with dignity and respect. <br>You were offered another placement by your social worker which you declined.