Thank you for your feedback, we are taking your concerns seriously and have completed a thorough investigation. <br><br>In response to your father being in pain, we can assure you that all medication prescribed to him from the GP was given & he has stated he is pain-free.  <br><br>We apologise that you were kept waiting, all the staff were busy delivering care. All regular visitors are given a door entrance code. The side gate does not lead into any part of the building. <br><br>Duvets are waterproof, regularly laundered and sanitised, occasionally there are marks that don't come out. At present, we are storing duvets on top of wardrobes because of the heatwave.<br><br>Another member of your family who visits regularly, states the care is excellent and your dad states he is happy and comfortable living here.<br><br>Our staff are devastated at the accusation of rudeness, but they will not tolerate verbal abuse to our residents by visitors. We have an open-door policy and are happy to discuss any concerns that you may have.