We are sorry that you were not satisfied with the residence and care we provided to your parents for the last two years.  We are confident that we were meeting their needs and that they were happy in the Lodge.  Providing care for elderly residents, living with dementia, is a collaborative process among the residents’ loved ones and the provider.  It was clear that the collaborative relationship was broken in this case and, try as we did, we were not able to fix that to your satisfaction.  As a consequence of that breakdown, and with your parents’ best interests as the paramount consideration, we terminated their residence at the Lodge to allow you to find accommodation that you do find to be satisfactory. We are pleased to note that you seem to have achieved that and we wish your parents well for the future.