Thank you for taking the time to provide feedback on our service. We are deeply sorry to read about your experience of our home as this falls well below our usual high standards. As you point out in your review, our team were following discharge instructions from the hospital and we are sorry that these instructions were not properly communicated to you at the time. Sadly, we were not made aware of your other concerns during the time of admission, however, these have since been investigated and addressed internally to ensure this does not happen again. We take all feedback and lessons learned seriously to drive the continuous improvement of our service.