Thank you for taking the time to leave your review, which sadly is much lower than we would expect to see. We believe your loved one left our home in the summer of 2022 and that your comments were raised as a family at the time with the management of the home. We are sorry to hear that you feel this wasn’t resolved at that time and that your experience with the home meant re-raising this a year later. Please contact us at feedback@barchester.com if you do wish to discuss your concerns any further at this time or, as previously mentioned to your family, our complaints process can be found here: https://www.barchester.com/contact-us/complaints-and-compliments. We truly hope your aunt has settled in well at her new home. Kind regards, Customer Feedback Team.