We’re really sorry to hear again that you are unhappy with some elements of the care experience for your mother whilst she was living at Mortain Place. I understand that your concerns are currently being looked into and a response will be sent out to your family in due course. I would like to reassure you that staff are not permitted to leave reviews regarding the care home on any platform and this is continually monitored by our teams. If you need anything further, please don’t hesitate to contact the feedback team again at feedback@barchester.com.