Hello, many thanks for taking the time to write a review. We are sorry that you feel the room that you personally viewed and then chose, to be in need of updating. The building your father was in is an original Victorian building, and we have tried to keep the beautiful features and character that it brings. This was fully refurbished a couple of years ago. Other residents and families have stated that it is a lovely room, which is fully equipped and has views of our landscaped gardens from the large bay window. Our food is cooked fresh onsite every day, and although we have 113 beds we always try to accommodate everyone’s individual tastes. We welcome the 5 Star review you have provided for care, we are indeed very fortunate to have excellent staff. We fully sympathise that you were upset that we asked you to find another home for your Father, but our lovely staff need to be able to work in an environment free from abuse. Other families comment and value our effective services, so we apologise if this was not your experience and we are thrilled that your father is now settled in his new home.