We are sorry to read your personal view about one of the lodges and the experience that you feel you have had. We feel it is important to comment that despite many meetings you have had with both local and senior management you have not been able to move forward in your opinion from practices that you feel you have experienced in the past. Our last CQC Inspection in October 2022 rated us good in all areas and was a very comprehensive inspection carried out over many days by an experienced team of inspectors. We have recently been reviewed and subsequently have been recognised as a leading specialist care provider. Currently we have no vacancies for staff. All staff have a comprehensive induction of 17 days. Our staff retention is currently at an industry leading 80%. Care is specific to the resident, each person’s individual needs. Feedback from external professionals was that your relative, whilst in our care, and all our residents are thriving at South Africa Lodge.