We are a new service, but we have an incredibly experienced team within the home and a staffing ratio above industry standards. We are sorry to hear that we were unable to meet your expectations. My team and I care deeply about the residents we look after. At KYN we promote a culture of honesty, transparency, continuous learning, and development of the service we provide. We are looking forward to welcoming CQC to the home soon to showcase the incredible work the team the team do and continue to work in conjunction with the Local Authority and allied health professionals.