Thank you for taking the time to complete a care home review and highlighting the areas you feel we could improve on. Whilst we do use some agency care staff we book with the same agency who provide the same care colleagues thus ensuring consistency and continuity of care. At Kirkwood Court, we pride ourselves on having a very diverse staff team from different ethnic backgrounds. Recruitment has been difficult recently but we nearly have a full team who will be joining us shortly once pre-employment checks are completed and a robust induction has been held with our new colleagues. Once again thank you for your feedback.