We are always devasted when a relative or loved one has a negative experience. This is never our intention and we feel that we have to respond without providing sensitive medical information but general facts for any reviewer to receive a balanced view. <br>On the window, we have full-time a handyman that carries out monthly checks on many items of equipment and building that include windows for safety, this includes handles and safety restraints. We are unable to verify this and have no record of any reports highlighting any defective windows in the room suggested. <br>The gentleman in question was transferred to Darnall Grange but not discharged from hospital as he was placed in a community hospital bed at Darnall Grange. His treatment was continued and supervised by the NHS Team including Modern Matron, Therapy and Consultant supported by the home's GP and multi-disciplinary team.  <br>The gentleman resided at Darnall Grange for just over a week and his condition was monitored by the nursing staff and carers as well as visited personally by the home's GP and the hospital's Consultant. Due to his deterioration in his original condition that he was being treated for a readmission to hospital was organised by the Consultant. <br>We feel that records clearly show multiple interventions by trained nurses and carers throughout every day and night. We dispute the fact that the care was poor and that medical intervention wasn’t given in a timely manner. <br>It is very sad to hear the passing of a loved one and we can only share sympathy at the loss and grief experienced and hope any reader will understand both sides in this sad review.