Thank you very much for taking the time to review the home and the care given to your mum. We are so pleased that you have felt you have been given the time by management to be part of the conversation to plan your mum’s care – this is so important to us. We will certainly be really keen to work with you to continue supporting mental capacity assessments to make sure that all decisions are documented and appropriately managed, as well as being reviewed on a regular basis. Kind regards.