We want to assure you that we take all comments about our home very seriously. We were really saddened to read your review as our team constantly strives to ensure that all residents are happy and well cared for during their stays at our home. We do appreciate the four-star rating you gave our staff however.<br>Our records show that you lodged a complaint with our home manager and regional manager. We have completed an in-depth investigation into the matters you raised and have responded directly to you. We would welcome the opportunity to meet with you again and discuss any areas you feel that have yet to be addressed. We look forward to speaking to you so that we can set up a further meeting.